SHIPPING AND RETURNS
SHIPPING
We ship from São Paulo, Brazil. We only use the very best delivery services available to ensure your order arrives as quickly and smoothly as possible.
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Your order will be shipped within 3 business days after payment confirmation. If your order has an item scheduled for later shipment, the shipping period starts counting from the date informed at the time of purchase. Please check the product's description for more information.
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We offer free international shipping on orders over $299 USD.
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All customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Knowing the customs process and customs charges associated is the customers responsibility.
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To follow up your order through our website, you will need to register before placing the order, thus ensuring that your order will be linked to your registration. If you already have an account on our site, please login before ordering.​ Registration done, order placed, you can follow up your order in MY ORDERS, after logging in with your registration information.
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If you prefer not to register, the easiest way to follow up is through the emails sent to your email address every time the order status changes (approved, confirmed, shipped, etc.). It is important to provide as many contact information as possible (email, cell phone) so that we can contact you if necessary.
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If you detect any wrong information on your order after completing the payment process, you must contact us immediately by email (global@shoprolling.world).
RETURN POLICY
You can return an item within 14 days after receiving your order.
Just inform us by email (global@shoprolling.world) with your order number, product you wish to return and the reason. We will get back to you with instructions within 5 business days.
The customer is responsible for all return shipping charges
Items must be returned under the following conditions:
- With tags, seals and intimate protectors (if applicable);
- In the original packaging with all accessories;
- Clean and without signs of use or washing, no odors or stains (please ensure all items are tried on over underwear and are not damaged by the transfer of make-up or deodorant).
All returned items will be analyzed by our team and we will get back to you by email within 7 business days with the exchange credit or chargeback information. Products returned outside of the above conditions will not be accepted and will be returned to the buyer upon payment of new shipping fee.
IMPORTANT:
Legwear (socks, tights, leg warmers, knee pads) is not returnable.
Rolling does not offer exchanges, only store credit or refund.
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Contact us
If you prefer, write to us at global@shoprolling.world .
Our WhatsApp number is +55 11 94458-1702 and we are available from 10 am to 5 pm (GMT -3:00), Monday to Friday, except holidays.